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Step 1

Choose your complaint type

Select the situation that best matches your problem. You can review your letter before paying.

Missing parcel

Use this if a parcel was not delivered, was marked as delivered but never arrived, or the courier/store has not resolved the issue.

Best for:

  • • Parcel marked as delivered but not received
  • • Lost delivery
  • • Courier and retailer blaming each other
Start missing parcel complaint

Refund or faulty item

Use this if you bought something that was faulty, not as described, damaged, or the seller is refusing a refund or replacement.

Best for:

  • • Faulty item
  • • Damaged item
  • • Refund refused
  • • Item not as described
Start refund complaint

Landlord / letting agent

Use this if you need to write a formal complaint to your landlord or letting agent about repairs, deposits, communication, or poor service.

Best for:

  • • Repairs not handled
  • • Deposit issue
  • • Letting agent not responding
  • • Poor property management
Start landlord complaint
CForgeAI creates formal complaint drafts. It does not provide legal advice or tell you what your legal rights are.